Welcome, Members!
Welcome to Nebraska Total Care! We’re glad you’re a member. You can count on us to provide the resources you need to care for yourself and your family.
It’s time to take control of your health – and this is the place to start. Your new health insurance plan offers comprehensive medical care and benefits. It also includes valuable programs, educational tools and support.
You will receive a New Member Packet in the mail. It is a large envelope and has important information about your plan. Please watch for this packet.
This page will help you understand your health plan. It has all the details you need to help manage your health. You can also find tools to take action. If you need help with any of these call Member Services.
Your next steps with your new plan:
Create an account on our secure online Member Portal. You can manage your health benefits, change your primary care provider, contact a plan representative, see authorization approvals, view claims, see your healthy rewards program balance, and more.
Download a digital ID card. This is available in your Member Portal and the MyNTC mobile app.
Complete a Health Risk Screening. Take a few minutes to
tell us about your health. This will help us support you. This is available on your Member Portal. You can also complete it by calling 1-844-385-2192 TTY: 711. It is best to complete it within 30 days.
Read your Member Handbook. Your handbook tells you about your benefits and how to use the services and programs available.
If pregnant, complete a Notification of Pregnancy form. This is available in your Member Portal.
Choose your doctor. Sign in to your Member Portal account to choose your doctor, or call us at 1-844-385-2192 TTY: 711. You can also use our Find a Provider tool to search for a doctor who is located in your area.
Visit your doctor. After you choose your doctor, set up an appointment for a check-up right away. This is your new medical home.
Take the Social Needs Self-Assessment. Identify your needs so that we can connect you with community and social service programs.
Making Appintments
You should be able to schedule an appointment with your PCP and get medical care when you need it. You may have to wait a little longer to get in to see certain other types of providers, like specialists. Call your health plan if you can’t get an appointment in a timely manner.
Address updates
Make sure your current address, phone, and email are correct with the Nebraska Medicaid office. This assures that you will get notices about changes to your coverage. Log in at iServe Nebraska to verify or make changes.
Other Important Resources:
- Member Handbook: Covered services, benefits, and wellness programs
- Member Portal: Create and log in to your secure member account
- Preferred Drug List (PDL): Medications covered
- Benefits Summary: Benefits available to you
- Health & Wellness: Health information on a variety of topics
- Member Resources: Forms, helpful links, and more
If you have any questions or need more information on anything, please call us Monday to Friday, 8 a.m. to 5 p.m., Central. We are here for you. 1-844-385-2192 TTY: 711.