Vision
Welcome Nebraska Vision Providers!
The provisions outlined in these Plan Specifics shall prevail over any provision in the Centene Vision Provider Manual that may conflict or appear inconsistent with any provision contained in this document.
CENTENE VISION SERVICES PLAN SPECIFICS
The provisions outlined in these Plan Specifics shall prevail over any provision in the Centene Vision Provider Manual that may conflict or appear inconsistent with any provision contained in this document.
PLAN OVERVIEW
Nebraska Total Care is a Managed Care Organization (MCO) contracted with the state of Nebraska to provide vision coverage to Heritage Health Medicaid and Children’s Health Insurance Program (CHIP) members and Heritage Health adult members. For specific individual member benefits and eligibility, log into our Eye Health Manager or call Customer Service at 844-813-6769.
BENEFIT | BENEFIT CRITERIA/LIMITATIONS |
|---|---|
Preventive Eye Exams with Refraction | Nebraska Heritage Health Adult Program members Members 20 and under: One complete eye exam every year; more frequent exams will be covered if medically necessary and appropriate to diagnose or treat a specific eye illness, symptom, complaint or injury. Members 21 and older: One complete eye exam every two years; more frequent exams will be covered if medically necessary and appropriate to diagnose or treat a specific eye illness, symptom, complaint or injury.
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Medical Services | Medically necessary eye care services as indicated in the member’s evidence of coverage, performed by an optometrist, and in compliance with applicable co-management policies, benefit limitations, and/or medical diagnosis are covered for all members. |
Eyeglasses - Frames | One pair of frames every two years for members of all ages if:
Providers must prescribe new frames in compliance with the standards specified by the Nebraska Administration Code, Ch.24, § 004 Nebraska Rules and Regulations. Eligible diagnosis for routine optical services can be found at CenteneVision.com/forms. Navigate to Eligible ICD Coding Information and select Eligible ICD Codes for All Markets. |
Eyeglasses - Lenses | One pair of lenses (glass or plastic) every two years for members of all ages if:
Specifications for Lenses:
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Additional Eyewear/Replacements | Additional Eyewear:
Replacements:
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Frame Repair | Frame repair is covered in the following circumstances:
Applicable manufacturer warranties must be pursued for broken eyeglasses. |
Post-cataract Eyewear |
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Medically Necessary Contact Lenses | Prior authorization is not required for medically necessary eyewear; however, claims are subject to retrospective review. Please maintain documentation in the member’s file of the necessity of the eyewear and/or services provided. Contact Lenses Including Fitting Fees:
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Prosthetic Eyes |
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Vision Therapy |
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EPSDT | When applicable, providers should submit diagnoses that demonstrate medical necessity under our clinical policies or relevant clinical documentation with services they believe are medically necessary under applicable Early and Periodic Screening, Diagnostic, and Treatment requirements. |
Member Billing | Providers may bill a plan member for non-covered service only when the member agrees in writing, in advance of the services being rendered. It is recommended that providers obtain and retain a signed Non-Covered Services Liability Acknowledgment form from the member indicating their agreement to pay for such services. A Non-Covered Service Liability Acknowledgement form is available at Provider Forms (centenevision.com/forms). |
- All medical/surgical procedures performed by an Ophthalmologist*
- Sunglasses
- Rimless Frames
- Discontinued frames with new prescription lenses
- Multiple pairs of eyeglasses for the same individual (e.g., two pairs of eyeglasses in lieu of bifocals or trifocals in single frame)
- Replacement insurance
- Non-spectacle mounted aids, hand-held or single lens spectacle mounted low vision aids, and telescopic and other compound lens systems (including distance vision telescopic, near vision telescopes and compound microscopic lens systems)
- Contact lenses for routine correction of vision
Medical records must support medical necessity as applicable.
- Eyeglass documentation includes lens specifications such as lens type, power, axis, prism, absorptive power, and impact resistance.
- Contact lens documentation includes lens specifications such as power, size, curvature, flexibility, and gas permeability.
- Centene Vision conducts retrospective review of medical records to ensure documentation requirements are satisfied.
Claim appeals must be filed within 60 calendar days from the date of notification of payment or denial and will be resolved within 20 calendar days. To file a provider claim appeal, please email VisionAppealsAndRecons@Centene.com. To file a provider grievance, please email VisionGrievances@Centene.com.
Description | Code |
|---|---|
Ophthalmological Exam | 92002, 92004, 92012, 92014 |
Refraction | 92015 |
Frames | V2020 |
Fitting of Spectacles | 92340 - 92342 |
Single Vision Lenses | V2100 – V2199 |
Bifocal Lenses | V2200 – V2299 |
Trifocal Lenses | V2300 – V2399 |
Fitting of Medically Necessary Contacts | 92310 – 92312 |
Replacement of a DME item | RA Modifier |
Replacement of a part of DME furnished as part of a pair | RB Modifier |
Category II CPT Codes for Diabetic Retinal Exam (DRE) Measure | 2022F-2033F, or 3072F for prior year findings |
Medical Missed Appointment | 99199 |
Provider Quick Reference Guide
Claims Submission
Submit all claims within 60 days of the date of service. No reimbursements for claims received beyond this date. Claims received after the 180-day filing period are a provider liability.
Eye Health Manager (available 24/7)
- Verify member eligibility and benefits.
- File claims and review claim status.
- Use audit tools.
- Download, research and reprint EOPs.
To access Eye Health Manager:
- Go to CenteneVision.com/logon .
- Log in with your username and password.
- Please contact Network Management if you have misplaced your username/password or if you would like to have access to the Eye Health Manager.
Electronic Claims Submission
Change HealthCare Payor ID# 56190
Paper Claims Submission
Centene Vision, Inc.
PO Box 7548
Rocky Mount, NC 27804
Contacting Centene Vision
Member Eligibility and Claims Inquiries: 844-813-6769
Provider Participation and Credentialing Inquiries: 800-531-2818