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Program Evaluation

Nebraska Total Care is always working to make health care better for you.  Our Quality Improvement (QI) Program is an important part of your plan.  We want to help you get healthy.  We want to help you stay healthy.

Heritage Health - Nebraska Total Care 

We want to make sure:

  • Services are good quality
  • Services are safe

Anyone who gets coverage from Nebraska Total Care is a “member”. In 2022 we had more than 122,000 Medicaid members. Our job was to help them get the services they needed to be healthy.

Our Quality Department is in charge of the QI Program. Our Medical Director supervises all of the QI activities. All of the Nebraska Total Care staff help make services better.

Quality activities look at your health in different ways. Some of our activities focus on:

  • Care to prevent illness
  • Care in serious situations
  • Long-term care
  • Behavioral health
  • Making sure that everyone gets the right amount of services
  • Make sure all of your services work together
  • Safety

All of these activities are to make sure that you get the highest quality of care.

You can have more information about the QI Program.  Call Member Services. The phone number is 1-844-385-2192 (TTY 711). Ask to talk to the Quality Department.

We can:

  • Answer questions about the QI Program
  • Tell you about our goals
  • Tell you how well we are meeting our goals
  • Give you a copy of Nebraska Total Care's Quality Improvement Program Description   

Our goal

Our goal is to improve our members’ health. We do this by improving services. We will use many different programs to improve services.

Please call Member Services if you:

  • Have questions about this report
  • Have questions about our programs
  • Have ideas about how we can do better

The phone number is 1-844-385-2192 (TTY 711). Ask to talk to the Quality Department.