Behavioral Health

Nebraska Total Care covers all behavioral health services that are included in the Heritage Health plan. A complete list of services, CPT codes, and authorization requirements can be found on the Pre-Auth Check page here

An overview of our integrated health program can be found on the Behavior Health Provider Resource Guide.

Attention All Outpatient Behavioral Health Providers: Please be advised that the functionality for authorization submissions is currently under construction. We appreciate your feedback and are working to enhance authorization functionality. Until the enhancements are completed, please submit your requests for authorization via fax.

Fax to 866-535-6974

  • Certificate of Need
  • Discharge summaries
  • Inpatient clinical documentation

Fax to 866-593-1955

  • Outpatient Treatment Requests
  • Outpatient clinical documentation

Medical Necessity Determinations

For Medical Necessity determinations for behavioral health services, Nebraska Total Care uses InterQual, American Society of Addition Medicine (ASAM), and Community Based Medical Necessity Criteria (MNC) based on the Nebraska Medicaid Service Definitions which can be accessed by visiting