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Psychiatric Assistance Line

The PAL line is a value added service for providers interested in receiving non-emergent behavioral health clinical consultation. A psychiatrist is available to address questions for prescribers about psychotropic medication issues. Licensed Mental Health Professionals can assist with general mental health inquiries related to member care.   

To access the PAL line, please call Nebraska Total Care at 1-844-385-2192 (TTY 711). Select “2” for Providers, then "3" for Authorizations, then “2” for Mental Health Services. Ask for the “PAL Line”.