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Psychiatric Assistance Line

The PAL line is a value added service for providers interested in receiving non-emergent behavioral health clinical consultation. A psychiatrist is available to address questions for prescribers about psychotropic medication issues. Licensed Mental Health Professionals can assist with general mental health inquiries related to member care.   

Heritage Health - Nebraska Total Care 

To access the PAL line, please call Nebraska Total Care at 1-844-385-2192 (TTY 711). Select “2” for Providers, then "3" for Authorizations, then “2” for Mental Health Services. Ask for the “PAL Line”.