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Filing a Grievance

What is a grievance?

Grievances are spoken or written complaints given to Nebraska Total Care. These complaints can be about Nebraska Total Care or a provider in our network.

Nebraska Total Care wants to resolve your concerns.  We want to give you the best possible care.  We will not treat you differently if you file a grievance.

If you need help filing your grievancel call Member Service. The phone number is 1-844-385-2192 (TTY 711). We have people to help you Monday-Friday, 7 a.m. to 8 p.m., Central.

Heritage Health - Nebraska Total Care