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Member Handbooks and Forms

Nebraska Total Care provides members with our member handbook and a variety of other forms. Our member handbook provides details about Nebraska Total Care and Heritage Health services offerings. The Nebraska Total Care member handbook has information on benefits, rights and responsibilities, member satisfaction, and primary care providers. Your Member Handbook includes:

Heritage Health - Nebraska Total Care 

  • Information about your benefits
  • Your rights and responsibilities
  • Member satisfaction
  • How to choose your Primary Care Provider (PCP)
  • When to use urgent care instead of the emergency room

Please take time to look over your handbook. Keep it handy in case you need it. You have the option to receive this handbook at least once a year. You can get it in either an electronic or a paper format. You can always see it here on our website. 

Nebraska Total Care Member Handbook (PDF) (updated January 1, 2022)

Nebraska Total Care can help

If you need help understanding your Member Handbook or completing these forms, please call Member Services. The phone number is 1-844-385-2192 (TTY 711). If you need our written materials translated into a language other than English, please call Member Services. We can also provide some things in other formats such as Braille, CD or large print.

A screen reader may be used to translate visual information verbally. NVDA is a free, open source, globally accessible screen reader for the blind and vision impaired. The NVDA screen reader can be downloaded free of charge by anyone.  Get the NVDA User Guide.