Nebraska Total Care offers direct, personal assistance to meet the needs of providers.
Provider Services is available to answer general claims, eligibility, and authorization questions. For assistance, contact 1-844-385-2192, Nebraska Relay Service 711.
Provider Relations Representatives are available to help address your complex claims concerns or provider education requests. Representatives are assigned to specific regions and provider groups, and can be contacted directly.
- Physical Health Provider Relations Territory Map (PDF)
- Behavioral Health Provider Relations Territory Map (PDF)
Annual Provider Satisfaction Surveys
You are essential to providing the highest-quality healthcare possible for our members, and your satisfaction is important to us, too. We assess your experience with the health plan through an annual Provider Satisfaction Survey. These survey results will be reviewed by Nebraska Total Care and will be key to helping us improve the provider experience, so please be sure to complete the survey if you receive one in the 4th quarter.