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Important questions for your providers

Health care works best when patients and doctors work together to make decisions.  You know how you feel better than anyone else. You should help decide what might make you feel better. 

Heritage Health - Nebraska Total Care 

Unfortunately most people have a hard time understanding words used in health care. You may have never heard the words before. Or, words you know are being used in a new way. This can make it hard to make decisions about your health.  

Ask Me 3® is a way to ask questions to help you understand what you provider is telling you. This will help you make decisions about care. 

Ask your provider these questions at every appointment.

  1. What is my main problem?
  2. What do I need to do?
  3. Why is it important for me to do this?

Don't be nervous to ask your provider questions. Your provider wants you to understand your healthcare. They want to answer these questions. 

There is more information for you from Ask Me 3®. Every time you talk with a health care provider Ask These 3 Questions (PDF). You can take this form to your appointments to help you ask questions. 

If you still need help understanding your health please call Member Services. We have people who can help you. The phone number is 1-844-385-2192 (TTY 711).