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Coronavirus Information

What you need to know about COVID-19

Coronavirus Disease 2019 (COVID-19) is a new disease that causes respiratory sickness in people and can spread from person to person. People of all ages can be infected. Older adults and people with pre-existing health issues like asthma, diabetes and heart disease may be more likely to become very ill if infected.  Many facts about this disease are still unknown, such as: 

  • Treatment choices
  • How the virus works
  • The impact of the sickness
  • Many other factors

What is the coronavirus?

COVID-19 is a respiratory disease. It is caused by a new virus called a coronavirus. The number of cases still grow nationwide and globally. It may be contagious before a person has symptoms.

What are the symptoms?

The symptoms of coronavirus are mild to harsh respiratory symptoms. COVID-19 can be contagious before a person starts showing symptoms. Other symptoms are:

  • Fever
  • Cough
  • Hard to breathe
  • Lower respiratory sickness

What else causes similar symptoms?

The flu is a contagious respiratory sickness caused by the flu viruses (Type A and Type B). It has high activity in the U.S.. All people 6 months of age and older should get a flu shot. Vaccines are free for Nebraska Total Care members.

I may have symptoms. What do I do?

If you have been exposed or start showing symptoms, call your healthcare provider or health department right away.

Protect yourself and your community.

We all have a role to play in protecting our communities and families from the spread of coronavirus. It is like other sickness. You can also follow these tips to stop infection:

  • Wash your hands thoroughly and often. Use soap and water for at least 20 seconds.
  • Use an alcohol-based hand sanitizing rub. It must be at least 60 percent alcohol.
  • Cover your mouth when you cough or sneeze. Cough/sneeze into your elbow.
  • Promptly throw away tissues in a wastebasket after use.
  • Clean public surfaces fully.
  • Stay home when you are sick.
  • Skip shaking hands.
  • Skip close contact with people who are sick.
  • Get a flu shot

Does my plan cover COVID-19 testing/screening services?

Yes. When medically necessary diagnostic testing or health screening services are ordered and/or referred by a licensed health care provider, we will cover the cost of medically necessary COVID-19 tests and the associated doctor’s visit.  If applicable, your plan’s copayment, coinsurance and/or deductible cost-sharing will be waived for medically necessary COVID-19 diagnostic testing and/or health screening services.

Is pre-approval needed for COVID-19 testing/screening services under my plan coverage?

No. We will not need pre-approval, prior certification, prior notice and/or step therapy protocols for medically necessary COVID-19 diagnostic testing and health screening services, when medically necessary services are ordered and/or referred by a licensed health care provider.

Where may I get COVID-19 testing/screening services under my plan coverage?

Medically necessary COVID-19 diagnostic testing and/or health screening services and the associated doctor’s visit will be covered when ordered, referred and/or performed in the following In-Network places:

  • Doctor’s/Practitioner’s Office
  • Independent Lab/Diagnostic Facility
  • Urgent Care Facility
  • Emergency Department Facility

Are you unsure if you have been exposed to or at-risk of being infected with COVID-19? Schedule a virtual care visit with a provider. It is a good choice for non-urgent care to limit potential exposure in a doctor’s office or other healthcare facility.

Will I be responsible for any out-of-pocket costs for COVID-19 testing/screening services?

No. We will cover medically necessary COVID-19 diagnostic testing and/or health screening services at no charge to you, when such services are ordered and/or referred by a licensed health care provider. If applicable, your plan’s copayment, coinsurance and/or deductible cost-sharing will be waived for medically necessary COVID-19 diagnostic testing and/or health screening services along with the associated doctor’s visit.

If I need treatment for coronavirus, is that covered by my plan?

Any medically necessary treatment related to COVID-19 would be considered a covered benefit. We are committed to ensuring access to COVID-19 treatment services in accordance with federal and state law.

Will I be able to refill my meds before the refill date?

Yes, members will be able to refill meds before the refill date.

Are there strategies for coping with the COVID-19 outbreak?

Worry and anxiety can rise about the spread of COVID-19. Worry for friends and family who live in places where COVID-19 is spreading or the growth of the disease is normal.

  • Take care of your body. Take deep breaths, stretch or meditate.
  • Connect with others. Share your concerns and how you are feeling with a friend or family member. Keep healthy relationships and a sense of hope and positive thinking.
  • Share the facts about COVID-19 and the real risk to others. People who have returned from areas of ongoing spread more than 14 days ago and do not have symptoms of COVID-19 do not put others at risk.
  • For more info, see the CDC’s ideas for mental health and coping during COVID-19.

For more information, including travel advisories, please visit CDC.gov.