Skip to Main Content

Transportation

transportation

You may be able to get transportation for your non-emergency medical appointments. If you are eligible, rides are free. Nebraska Total Care works with MTM, Inc. to provide transportation.

Heritage Health - Nebraska Total Care 

Schedule Rides with MTM. You can schedule more than one ride. Please schedule your ride at least 2 working days before your appointment. You can schedule a ride up to 60 days before your appointment. Sometimes urgent medical trips can be requested with less than 2 days’ notice. MTM may check with your provider to make sure the appointment is urgent.

To schedule transportation:

  • Use the MTM member portal. This is different from the Nebraska Total Care member portal.
  • Download the MTM Link Member app on your mobile device.
  • You can also cancel rides in the app or portal.

Common Questions About Transportation (PDF)

Are you eligible for transportation services? Non-emergency transportation services are available to members who do not have access to reliable transportation, who cannot drive or secure free transportation.

You are not eligible for transportation if:

  • You have your own car.
  • You can use free transportation.

When is a prior authorization needed? Prior authorization is needed when:

  • The provider is not in our network.
  • The provider is more than 30 miles away from you (urban counties).
  • The provider is more than 75 miles away from you (rural counties).
  • The appointment does not meet medical guidelines.
  • There are other special circumstances.

Urban counties include: 
Adams, Buffalo, Cass, Dodge, Douglas, Gage, Hall, Lancaster, Lincoln, Madison, Platte, Sarpy, Saunders, Scotts Bluff, Washington

Non-urban counties (Rural and Frontier) include: 
Antelope, Arthur, Banner, Blaine, Boone, Box Butte, Boyd, Brown, Burt, Butler, Cedar, Chase, Cherry, Cheyenne, Clay, Colfax, Cuming, Custer, Dakota, Dawes, Dawson, Deuel, Dixon, Dundy, Fillmore, Franklin, Frontier, Furnas, Garden, Garfield, Gosper, Grant, Greeley, Hamilton, Harlan, Hayes, Hitchcock, Holt, Hooker, Howard, Jefferson, Johnson, Kearney, Keith, Keya Paha, Kimball, Knox, Logan, Loup, McPherson, Merrick, Morrill, Nance, Nemaha, Nuckolls, Otoe, Pawnee, Perkins, Phelps, Pierce, Polk, Red Willow, Richardson, Rock, Saline, Seward, Sheridan, Sherman, Sioux, Stanton, Thayer, Thomas, Thurston, Valley, Wayne, Webster, Wheeler, York

Your provider may need to fill out these forms to arrange your transportation. You can print them or tell your provider about this website. 

Need help? If you do not have access to online tools you can call MTM. The phone number is 1-844-261-7834.