Transportation

You may be able to get transportation for your non-emergency medical appointments. If you are eligible, rides are free. Nebraska Total Care works with MTM, Inc. to provide transportation.

Heritage Health - Nebraska Total Care 

There are three ways to arrange transportation.

  • Call Member Services. The phone number is 1-844-385-2192 (TTY 711). You can choose the transportation option. This will connect you to MTM.
  • Call MTM directly. The phone number is 1-844-261-7834.
  • Use the MTM member portal. This is different from the Nebraska Total Care member portal.
  • Download the MTM Link Member app (PDF) on your mobile device.

Please schedule your ride at least 2 working days before your appointment. You can schedule a ride up to 60 days before your appointment. Sometimes urgent medical trips can be requested with less than 2 days’ notice. MTM may check with your provider to make sure the appointment is urgent.

Common Questions About Transportation (PDF)

Your provider may need to fill out these forms to arrange your transportation. You can print them or tell your provider about this website.