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Electronic Visit Verification (EVV) Alt Vendor Notice Update

Date: 03/28/24

Heritage Health (Medicaid):

Consistent with previous guidance, as of April 1, 2024, all providers will be required to capture their visits in the Netsmart Electronic Visit Verification (EVV) system. DHHS is extending the requirement that claim submissions must also be submitted through the Netsmart EVV system to May 1, 2024. This is to allow all providers additional time to complete the implementation of their technical solutions. If you have any questions, please contact Provider Relations.

The 21st Century Cures Act (2016) requires Nebraska to implement a new electronic visit verification (EVV) system for Medicaid personal assistance services and home health providers. EVV electronically records and verifies provider visit information.

Nebraska is an Open Model for providers. What this means is that if you are currently using an EVV system with another provider, you will be able to continue to use that system as long as your vendor is able to meet the technical specifications and completes the integration process.

If you are a provider planning to utilize the open model with an alternate EVV vendor, you need to complete the provider survey for each MCO to begin the process with Netsmart.

Nebraska Total Care: netsmart.az1.qualtrics.com/jfe/form/SV_29xf18pdyN5Iol0 
Molina Healthcare:  netsmart.az1.qualtrics.com/jfe/form/SV_022n4n3n4JJvY2y 
UnitedHealth Care: netsmart.az1.qualtrics.com/jfe/form/SV_aa5sdoxDdjBgpUy

At the end of each survey, there will be a link for you to provide to your vendor specific to each MCO. You will need to provide that link to your vendor for them to access and complete requested information and start the integration process. Please be sure to capture the link at the end of each survey as the data for each MCO will be different.

Important dates to remember:

  • The system will be live January 1, 2024, for select providers.
    • Registration for the new EVV system will begin on December 18, 2023.
    • All providers can begin using the system after January 8, 2024, and are encouraged to begin system use prior to the mandated date.
  • All providers will be required to submit EVV effective April 1, 2024.
    • All providers need to be registered by March 15, 2024.

If your chosen alternate vendor has not completed integration with Netsmart by April 1, 2024, you will need to use an approved vendor or the state offered Netsmart solution until your vendor completes the integration and approval process.

Update 06/10/2024: EVV Netsmart Customer Support

If you have questions, please contact Provider Relations.