EVV Netsmart Customer Support
Date: 06/10/24
Are you experiencing an Electronic Visit Verification (EVV) Issue? Follow the instructions below for Netsmart customer support options. If the issue is policy-related, Netsmart support will assist in guiding you correctly to the appropriate payer or resource.
Call Netsmart Customer support
Enter your language preference
Option 1: English
Option 2: Spanish
Enter your state abbreviation
Nebraska: 63 on the keyboard
Listen to the prompts for assistance
Option 1: Password reset instructions
Option 2: Training material and FAQ’s
Option 3: Speak with an agent
Select your payer organization
Option 1: Nebraska DHHS
Option 2: Nebraska Total Care/Centene
Option 3: Nebraska United
Option 3: Nebraska Molina
Please have the following information ready for your call:
Provider contact name
Provider phone number
Provider email address
EIN, NPI and Medicaid ID
Alternate vendor name (if applicable)
Confirmation of payer
Summary and description of the issue
Be prepared to screen share so support can better assist!
Communicate EVV issue resolution
Netsmart will facilitate/communicate EVV ticket resolution to provider
**Please be sure to capture your Netsmart ticket number and add to all correspondence or You can enter a support ticket via Netsmart Connect – Open Netsmart Support Case.