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Urgent Care

Date: 03/06/23

Heritage Health (Medicaid)

Urgent care is NOT emergency care. You should use urgent care when you have an injury or illness that is not life threatening but needs to be treated within 48 hours. Use urgent care when you cannot wait for an appointment with your doctor. Only go to the ER if your provider tells you to or if you have a life-threatening emergency.

When you need urgent care, follow these steps:

  • Call your PCP. The name and phone number are on your Nebraska Total Care member ID card. An after-hours number is listed. Your doctor may help you and give you directions over the phone.
  • If you cannot reach your PCP, call our 24/7 Nurse Advice Line. The number is 1-844-385-2192 (TTY 711). The nurse will help you over the phone. If you need to see a doctor they will help you find care.
  • If you have a mental illness or addiction crisis, do not wait to get help. Call us any time at 1-844-385-2192 (TTY 711). Press * to talk to a licensed professional. They can help with depression, substance use and other behavioral health needs.
  • If your provider tells you to go to the nearest emergency room go right away. Take your Nebraska Total Care member ID card and your Nebraska Medicaid ID card.

Member Services can answer questions about Nebraska Total Care. We have people to help you Monday to Friday, 8 a.m. to 5 p.m., Central. 1-844-385-2192 (TTY 711).