Skip to Main Content


Nebraska Total Care works in support of Nebraska communities devastated by flooding

Date: 03/18/19

MEDIA CONTACT: Jamaree Maack,



Omaha, NE (03/18/2019) – Nebraska Total Care, in conjunction with Gov. Pete Ricketts' declared state of emergency, is available to provide assistance to our members across the state of Nebraska affected by flooding.

Nebraska Total Care is helping to ensure that members who may lose, or have been evacuated from, their homes  maintain access to essential health care services, prescription medications, critical benefit information, and related  services to help them cope with grief, loss, stress, or trauma.

Prescription Information

During evacuations, medications are often left behind as people flee immediate danger. Affected Nebraska Total Care members can now obtain an emergency supply.  Pharmacies have been alerted to automatically process early refill requests.  For controlled substances, members may need to speak with the Nebraska Total Care pharmacy department.

Help with Coping

All Nebraska Total Care members can access needed mental health services without a referral.  Members can call Member Services for support and assistance identifying mental health counselors and other local services. The Nebraska Total Care Nurse Advice Line operates 24 hours a day, seven days a week, to assist members. The phone number to access all forms of assistance is 1-844-385-2192, Nebraska Relay Service 711.

Information for Healthcare Providers

Doctors and other providers can call Nebraska Total Care at 1-844-385-2192, Nebraska Relay Service 711 for help with:

  • Emergency prescription refill guidelines
  • Escalating approvals to reduce approval turnaround times
  • Approval for out-of-network treatments when in-network resources are unavailable
  • Identification of other supportive services

# # #

About Nebraska Total Care

Nebraska Total Care is a managed care plan that provides health insurance in Nebraska. Established in 2017, Nebraska Total Care exists to improve the health of its members through focused, compassionate and coordinated care. Nebraska Total Care is a wholly-owned subsidiary of Centene Corporation, a diversified, multi-national healthcare enterprise. For more information, visit