Value-Added Services

Nebraska Total Care covers all of the medical services that are included in the Heritage Health plan. In addition to those, we offer some additional services to help members be well. These are called Value-Added Services.

Some of these services are available to all Nebraska Total Care members. Others are offered to members that meet certain health criteria. Listed below are some of the additional services that we offer.

These adult immunizations are covered every year:

  • Pneumonia
  • Flu
  • Shingles
  • Meningitis

An annual membership for the Boys & Girls Club can be covered for all age-appropriate members.

Electronic breast pumps can be provided to new mothers on the Nebraska Total Care plan.  The details of this benefit can be seen here

The Client Assistance Program (CAP sessions) covers up to five outpatient therapy sessions annually without an Initial Diagnostic Interview. Members can contact providers directly to receive services. 

CentAccount Healthy Rewards gives Nebraska Total Care members rewards for completing healthy behaviors.  

You will be sent a CentAccount card. Cash rewards will be added to the card when you complete qualifying health behaviors. The card then be used like a debit card at Family Dollar, Dollar General, CVS, and Walmart. The behaviors and reward amounts can be seen here.

Nebraska Total Care offers GED testing materials. Contact Member Services for additional information. 

New parents whose infant has been admitted to the NICU receive additional supplies and supports from Nebraska Total Care. Services are delivered by MemberConnections representatives. 

Nebraska Total Care has waived all co-pays on pharmacy services for our members. Drugs are covered at 100%.

Over the counter drugs are covered up to $30 per household each quarter and require a prescription from your doctor. Show your Nebraska Total Care member ID card at your pharmacy when purchasing OTC medication.

There are other medications and personal care items you can receive by mail.  These items are listed on the Over-the-Counter Mail-Order Program Description

  • Members can receive $30 worth of these items each quarter. 
  • Members are only allowed one order per quarter. The quarters are:
    • January, February, and March
    • April, May, and June
    • July, August, and September
    • October, November and December
  •     Remaining balances are not carried over.
  •     Medication and products cannot be returned.
  •     Items may only be ordered for the member.

To order these items, call 1-866-768-8490.  

Nebraska Total Care can arrange for an electronic monitoring system for adults who meet certain criteria.  Adults must have a serious impairment. And, they must live alone or be alone much of the day.  

In an emergency, the person can press a call button to ask for help.  The system will ensure that the appropriate person or service agency responds to the call.  

Call Member Services if you would like information about this program.  

Members who have had an inpatient psychiatric admission should see a behavioral health provider within seven days following their discharge.  Adults can receive a gift card and children can receive a teddy bear for attending this follow up appointment.

Nebraska Total Care covers required sports physicals for members ages 4-18. Contact the youth’s PCP to receive services. 

Nebraska Total Care provides eligible members thirteen weeks of WeightWatchers classroom involvement and fourteen weeks of online support. 

To be eligible, members need to be:

  • At least twelve years old
  • For children ages 12-16 have a BMI of 25 or higher
  • For members over the age of 16 have a BMI of 30 or higher

To get the WeightWatchers voucher you will need to give us a doctors note showing your BMI. It will also need to include your goal weight. Extensions can be approved if the member decreases their BMI by 1 point. Go to your doctor and get a note showing the decrease in your BMI. 

Doctor’s notes can be mailed or faxed to us. Mail to:

Nebraska Total Care
Attention: Care Management
2525 N. 117th Avenue, Suite 100
Omaha, NE 68164

The fax number is: 1-844-340-4888.

Nebraska Total Care will pay for a 3 month membership for all of our members.  Extensions can be given if you show that you are going to the YMCA consistently. To get an extension, adults 18 and older must use the YMCA at least 12 times during the first 90 days. Children under age 18 must use the YMCA at least six times during the first 90 days.

To get an extension send us your printed attendance report. The YMCA you choose will tell you how to get this report. Fax or mail that report to us. We will contact the YMCA to approve your extension. Mail the report to:

Nebraska Total Care
Attention: Care Management
2525 N. 117th Avenue, Suite 100
Omaha, NE 68164

The fax number is: 1-844-340-4888.

YMCAs are not required to participate in this program. Contact your local YMCA to ask if they participate.